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Customer Support Executive

We are looking for a qualified Female Customer Support Executive who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills. Jobs In Advertisement

Responsibilities:

• Resolving customer complaints & queries brought to your attention under a specific timeline through calls.
• Should be comfortable with both – Inbound and Outbound voice process.
• Manage and drive sales team target and performance
• Communicate with customers to understand their requirements and need.
• Possessing excellent product knowledge to enhance customer support.
• Seize opportunities to upsell products when they arise.

Requirements:

• A bachelor’s degree in administration or a related field.
• A minimum of 1-3 years’ experience in outbound voice process.
• Excellent interpersonal and written and oral communication skills.
• Should have Computer skills, MS Office.

Job Type: Full-time

✅Interested candidate Drop Resume 8588943515 to WhatsApp 

Female Receptionist / Front desk 

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a receptionist, you will be the first point of contact for our company. Our receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business, You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skillsare essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Keeping the attendance record/maintenance
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Assisting Senior Management
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Job Qualifications and Skill Sets

Proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency in Microsoft Office Suite

Hands-on experience with office equipment (e.g. fax machines and printers)

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

Graduated; additional certification in Office Management is a plus.