Agra Metro Recruitment

Job Summary: A Ticket Counter Agent is responsible for providing excellent customer service to individuals purchasing tickets for various events, transportation services, or attractions. This role involves efficiently handling ticket transactions, addressing customer inquiries, and ensuring a smooth agnd positive experience for patrons. Interested candidates can apply for jobs online, NMRC Recruitment direct link is given.

Key Responsibilities:

1. Customer Service:
   • Greet customers in a friendly and professional manner.
   • Assist customers in selecting appropriate tickets based on their preferences and needs.
   • Provide information about events, schedules, and seating arrangements.
   • Handle customer complaints or concerns promptly and professionally.
2. Ticket Sales:
   • Process ticket transactions accurately using computerized systems or manual methods.
   • Accept payments and issue receipts.
   • Ensure that ticket sales reconcile with cash and credit card transactions.
   • Keep the ticket counter area organized and well-maintained.
3. Knowledge of Products/Events:
   • Stay informed about current events, promotions, and discounts.
   • Provide detailed information about events, venue policies, and any relevant updates.
   • Up-sell additional services or special packages when appropriate.
4. Communication:
   • Communicate effectively with customers, colleagues, and other departments.
   • Answer phone inquiries and respond to emails promptly.
   • Collaborate with other staff members to address customer needs and concerns.
5. Problem Resolution:
   • Handle and resolve issues related to ticketing errors, double bookings, or other problems.
   • Escalate complex issues to the appropriate supervisor or manager when necessary.
6. Cash Handling:
   • Count and reconcile cash drawers at the beginning and end of each shift.
   • Follow proper cash handling procedures to maintain accuracy and security.
7. Record-Keeping:
   • Maintain accurate records of ticket sales, refunds, and exchanges.
   • Generate daily reports and summaries for management.
8. Security and Compliance:
   • Adhere to security and safety procedures.
   • Ensure compliance with all relevant regulations and laws related to ticket sales.
9. Teamwork:
   • Work collaboratively with other ticketing staff and departments to achieve common goals.
   • Provide assistance during peak hours or special events as needed.
10. Professional Appearance:
    • Maintain a neat and professional appearance in accordance with the company’s dress code policy.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or retail is preferred.
• Familiarity with computerized ticketing systems is an advantage.
• Strong communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Excellent problem-solving skills and attention to detail.

This job description is a general outline of the duties and responsibilities associated with the Ticket Counter Agent position. Specific tasks may vary depending on the industry or organization.

Job Title: Station Controller

Job Summary: A Station Controller, often employed in transportation systems such as railways, subways, or bus networks, is responsible for overseeing the safe and efficient operation of a transportation station. This role involves managing the flow of trains or buses, coordinating with various departments, and ensuring the safety and comfort of passengers.

Key Responsibilities:

1. Operations Management:
   • Monitor and control the movement of trains, buses, or other forms of transportation within the station.
   • Coordinate with dispatchers and other controllers to ensure smooth operations and adherence to schedules.
2. Safety Compliance:
   • Enforce safety protocols and procedures for the station and transportation vehicles.
   • Respond promptly to emergency situations, such as accidents or system malfunctions, and implement appropriate protocols.
3. Passenger Assistance:
   • Assist passengers with information regarding schedules, routes, and station facilities.
   • Ensure a high level of customer service and address passenger concerns or complaints.
4. Communication:
   • Maintain clear and effective communication with train/bus operators, station staff, and other relevant personnel.
   • Use communication systems to relay important information to staff and passengers.
5. Schedule Adherence:
   • Monitor and enforce the adherence of transportation vehicles to established schedules.
   • Adjust schedules as necessary to accommodate unforeseen circumstances or delays.
6. Emergency Response:
   • Implement emergency response plans when needed, coordinating with emergency services and other relevant authorities.
   • Provide guidance to staff and passengers during emergency situations.
7. Equipment Monitoring:
   • Monitor the condition of station equipment, such as platform doors, escalators, elevators, and ticketing machines.
   • Report any malfunctions or issues for prompt maintenance.
8. Record-Keeping:
   • Maintain accurate records of train/bus movements, incidents, and other relevant data.
   • Generate reports on station performance and incidents for management review.
9. Training and Development:
   • Conduct training sessions for station staff on safety procedures, emergency response, and customer service.
   • Stay updated on industry best practices and new technologies.
10. Crowd Control:
    • Implement crowd control measures during peak hours or special events.
    • Ensure the orderly boarding and disembarking of passengers.
11. Security Oversight:
    • Collaborate with security personnel to maintain a secure environment within the station.
    • Monitor surveillance systems and respond to security incidents.

Qualifications:

• Bachelor’s degree in transportation management, logistics, or a related field (or equivalent experience).
• Previous experience in transportation operations or station management is preferred.
• Knowledge of safety regulations and emergency response procedures.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using computer systems and relevant software.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Educational Qualification: Matriculation and Three Years Diploma in Electrical Engineering /Electrical & Electronics Engineering/Telecommunications/Electronics & Communication Engineering / Electrical Power Systems /Industrial Electronics/ Mechanical Engineering or equivalent qualification or Equivalent Qualification in Class -I trade issued by Armed Forces.

Age Limit: Maximum 35 to 45 years.

Application Fee: For more details, please refer to official notification.

Selection Procedure: For more details, please refer to official notification

This job description serves as a general overview of the typical duties and responsibilities associated with the Station Controller position. Specific tasks may vary based on the transportation system and organization. Interested candidates can apply for jobs online, direct link is given.