BPO Job Openings In Delhi

Greetings from Taboola! 

Taboola is a public promotions organization based in New York City, the Taboola Customer Support Job Openings’ Deals Chief plays a vital role in removing any barriers between Taboola Customer Support Job Openings and sales. This specialist is responsible for overseeing customer requests, providing excellent support, and using these collaborations to identify and pursue amazing sales opportunities. Qualifications for this position require key areas of strength, a customer-driven mindset, and a sharp sales intuition to drive consumer loyalty and contribute to the organization’s revenue growth.Taboola Customer Support Job Openings’  BPO Job Openings

Bulk hiring in Taboola. We are looking for enthusiastic individuals for the role of Customer Support & Sales Representative

Taboola Responsibilities

✅Customer Service Excellence:

• • Respond promptly and effectively to customer inquiries via phone, email, chat, and social media.
  • Resolve customer complaints and issues with a focus on first-contact resolution and customer satisfaction.
  • Provide product information, troubleshoot issues, and guide customers through the purchasing process.
  • Taboola Customer Support Job Openings

✅Sales and Upselling:

• Identify sales opportunities during customer interactions by understanding their needs and suggesting appropriate products or services.
• Upsell and cross-sell products and services to existing customers, enhancing their experience while driving additional revenue.
• Achieve monthly and quarterly sales targets by converting service interactions into sales opportunities.

✅Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships by providing personalized service and follow-ups.
• Maintain detailed records of customer interactions, inquiries, complaints, and sales activities in the CRM system.
• Gather and report customer feedback and insights to help improve products, services, and customer support processes.

✅Collaboration and Teamwork:

1. Work closely with the sales and marketing teams to align strategies and achieve common goals.
2. Participate in regular training sessions and meetings to stay updated on product knowledge, sales techniques, and customer service best practices.
3. Collaborate with other departments to ensure a seamless customer experience across all touchpoints.

✅ Performance and Improvement:

• Monitor and analyze key performance indicators (KPIs) related to customer service and sales.
• Continuously seek ways to improve personal performance and contribute to team objectives.
• Stay informed about industry trends, competitive products, and market conditions to effectively address customer needs and drive sales Taboola .

Skills and Qualifications

✅ Communication Skills:

• Exceptional verbal and written communication skills to interact effectively with customers and colleagues.
• Ability to convey information clearly and persuasively in a friendly and professional manner.

✅Customer-Centric Mindset:

• Strong focus on providing excellent customer service and enhancing customer satisfaction.
• Empathy and patience to handle challenging customer situations with grace and professionalism.

✅Sales Acumen:

• Proven ability to identify sales opportunities and close deals.
• Experience in upselling and cross-selling products or services.

✅ Technical Proficiency:

• Familiarity with CRM systems and other customer service software.
• Basic understanding of e-commerce platforms and online sales processes.

✅ Problem-Solving Skills:

• Strong analytical and problem-solving abilities to address customer issues effectively.
• Ability to think on your feet and make quick decisions to resolve customer concerns.

Education and Experience

• A bachelor’s degree in business, marketing, communications, or a related field is preferred.
• Minimum of 2 years of experience in customer service, sales, or a related role.
• Experience in a similar industry or environment is a plus.

Taboola A Client Care Deal Leader plays a vital role in bridging any gaps between client care and the deal. This specialist is responsible for overseeing client requests, providing exceptional support, and using these connections to identify and pursue sales opportunities. Qualifications for this position require a blend of areas of strength, a customer-driven nature, and a sharp sales judgment to drive consumer loyalty and contribute to the organization’s revenue growth. Taboola Customer Support