Overview

Customer Support Jobs Gurgaon 

Job description

  • Active coordination with Authors, Publishers, Reviewers, and Editors
  • Identifying gaps if any and correcting them as per the process guidelines of the customer
  • Keep the client informed on the job schedules (delivery time, delays, reschedule, priorities, holidays, absenteeism)
  • Coordinating with the workflow team to get the things done as per the customer specification

Candidate Profile:

  • Candidate with a minimum of 1 years of experience in Customer Support
  • Should have excellent customer handling, communication, and mail writing skills
  • Should have interacted with customers on a daily basis and should have the ability to understand the priorities/expectations of the customers and work accordingly
  • Should be able to deliver the products as per the SLA / TAT with the highest quality
  • Experience in handling US / UK / Europe customers will be given high preference
  • Should be flexible to work in different shift timings.  CNBC Jobs

Interested Candidates Can Share The Resumes at or 8588943515 WhatsApp. to schedule interview
Required Candidate profile

Operations – Other
Analytics / KPO / Research
Customer Success, Service & Operations
Full Time, Permanent

Operations

Senior Customer Care Representative

Description:

Customer Service orientation, Willingness and ability to continuously learn and improve product knowledge, Process Orientation, Proactiveness, Good Communication Skills (preferably English and local language), and pleasant personality.

Roles & Responsibilities

Sales:

  • Ensure 100% sales process implementation and compliance
  • Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Resume And Sales Job Package )

Customer Service:

  • Ensure all customers are attended to appropriately and timely resolution of customer escalations.
  • Daily follow-up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA & TAT.
  • Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback.

Continuous Learning:

  • Keeping updated on product knowledge, promotions and processes
  • Attending training and taking

Interested Candidates Can Share The Resumes at or 8588943515 WhatsApp. to schedule interview
Required Candidate profile

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹12,000.00 – ₹18,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Free Apply Online.