Active coordination with Authors, Publishers, Reviewers, and Editors
Identifying gaps if any and correcting them as per the process guidelines of the customer
Keep the client informed on the job schedules (delivery time, delays, reschedule, priorities, holidays, absenteeism)
Coordinating with the workflow team to get the things done as per the customer specification
Candidate Profile:
Candidate with a minimum of 1 years of experience in Customer Support
Should have excellent customer handling, communication, and mail writing skills
Should have interacted with customers on a daily basis and should have the ability to understand the priorities/expectations of the customers and work accordingly
Should be able to deliver the products as per the SLA / TAT with the highest quality
Experience in handling US / UK / Europe customers will be given high preference
Should be flexible to work in different shift timings. Â CNBC Jobs
Interested Candidates Can Share The Resumes at or 8588943515 WhatsApp. to schedule interview Required Candidate profile
Operations – Other
Analytics / KPO / Research
Customer Success, Service & Operations
Full Time, Permanent
Operations
Senior Customer Care Representative
Description:
Customer Service orientation, Willingness and ability to continuously learn and improve product knowledge, Process Orientation, Proactiveness, Good Communication Skills (preferably English and local language), and pleasant personality.
Roles & Responsibilities
Sales:
Ensure 100% sales process implementation and compliance
Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Resume And Sales Job Package )
Customer Service:
Ensure all customers are attended to appropriately and timely resolution of customer escalations.
Daily follow-up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA & TAT.
Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback.
Continuous Learning:
Keeping updated on product knowledge, promotions and processes
Attending training and taking
Interested Candidates Can Share The Resumes at or 8588943515 WhatsApp. to schedule interview Required Candidate profile
