CNBC Jobs Gurgaon, Customer Support, Telephonic..

Full Time
  • Salary: 35,400 - 64,000
  • Employment Info

    Customer Support Jobs Gurgaon 

    Job description

    • Active coordination with Authors, Publishers, Reviewers, and Editors
    • Identifying gaps if any and correcting them as per the process guidelines of the customer
    • Keep the client informed on the job schedules (delivery time, delays, reschedule, priorities, holidays, absenteeism)
    • Coordinating with the workflow team to get the things done as per the customer specification

    Candidate Profile:

    • Candidate with a minimum of 1 years of experience in Customer Support
    • Should have excellent customer handling, communication, and mail writing skills
    • Should have interacted with customers on a daily basis and should have the ability to understand the priorities/expectations of the customers and work accordingly
    • Should be able to deliver the products as per the SLA / TAT with the highest quality
    • Experience in handling US / UK / Europe customers will be given high preference
    • Should be flexible to work in different shift timings.  CNBC Jobs

    Interested Candidates Can Share The Resumes at or 8588943515 WhatsApp. to schedule interview
    Required Candidate profile

    Operations – Other
    Analytics / KPO / Research
    Customer Success, Service & Operations
    Full Time, Permanent

    Operations


    Senior Customer Care Representative

    Description:

    Customer Service orientation, Willingness and ability to continuously learn and improve product knowledge, Process Orientation, Proactiveness, Good Communication Skills (preferably English and local language), and pleasant personality.

    Roles & Responsibilities

    Sales:

    • Ensure 100% sales process implementation and compliance
    • Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Resume And Sales Job Package )

    Customer Service:

    • Ensure all customers are attended to appropriately and timely resolution of customer escalations.
    • Daily follow-up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA & TAT.
    • Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback.

    Continuous Learning:

    • Keeping updated on product knowledge, promotions and processes
    • Attending training and taking

    Interested Candidates Can Share The Resumes at or 8588943515 WhatsApp. to schedule interview
    Required Candidate profile

    Job Types: Full-time, Regular / Permanent, Fresher

    Salary: ₹12,000.00 – ₹18,000.00 per month

    Benefits:

    • Provident Fund

    Schedule:

    • Day shift

    Free Apply Online.

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