DMRC Recruitment Delhi

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Customer Service Representative

Skill Set Required: 

• Excellent written communication and email skills
• Customer centric attitude
• Typing speed >40 WPM
• Basic understanding of android and smartphones
• Familiar with North American and European culture.
• Working experience in Order Management and technical support chat process is preferred
• Basic understanding of customer service metrics like CSAT, Quality and AHT

Job Description:

• Answer incoming chats and respond to customers emails
• Determines requirements by working with customers
• Provide a delightful experience to the customers by resolving their issues
• Document all information according to standard operating procedures
• Handle customer complaints respectfully and professionally
•  Recognize, document, and alert the management team for trends in customer contacts
•  Follow up with customers wherever  necessary

Qualification:

• Any undergraduate or graduate can apply.

Timings:

• Shift Timings : 8 hours rotational shift.
• 5 days working week with 2 days rotational week off in the week.

Perks and Benefits
Perks and Benefits: 24,000 – 27,500 CTC per month. Other benefits like shift allowance, conveyance allowance will be extra. Health Insurance. Other Information: should have all relevant documents regarding education qualification and prior experience.
Interview Process (4 steps):

• hr Round.
• Client Round. Operations
• Round. Final joining.
• Regards
• hr Team

Role Customer Success Associate
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment Type
Role Category Customer Success

Education
UG : Graduation Required

Job Type: Regular / Permanent

Salary: Up to ₹27,500.00 per month

Token Operator, Ticket Counter 

Job Description

• Achieve daily/weekly sales targets basis the floor average

• Highly skilled in convincing people to create sales from potential leads

• Handle and resolve customer complaints and ensure that they are heard and are engaged with our brand

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information to customers

• Process orders, forms, applications and requests

• Manage customers’ accounts and keep records o f customer interactions and transactions along with the details of inquiries, comments, complaints and the action taken

• Communicate, coordinate and work collaboratively with internal departments

• Follow up on customer interactions and provide feedback on the efficiency of the customer service process.

• Flexible to work on 6 days roster

Required Candidate profile

• Looking for dynamic & Proactive candidates for the post of Customer Support Executive (Voice, Non Voice, Email) For our fast growing Company (EyeMyEye.com).

• Good Knowledge of customer care/service technique.

• Graduation with at least 0-3 years of relevant work experience in handling customer service operations (Preferably Sales)

• Excellent verbal and written communications skills with the ability to work confidently and Ability to think logically and multitask along with good problem-solving skills

• Education Qualification – 12th passed or above

• Desired Qualification – Additional computer training or certification will be an asset

• Experience with MS Office and data programs.

• Experience with Google sheets including spreadsheets, doc etc.

• Proven data entry work experience, as a Data Entry Operator or Office Clerk

• Experience using office equipment, like fax machines and scanners.

• Good typing speed and accuracy.

• Excellent knowledge of correct spelling, grammar, and punctuation.

• Attention to detail.

• Familiarity with administrative duties.

• Organization skills, with an ability to stay focused on assigned tasks.

Job Type: Full-time

Salary: ₹15,000.00 – ₹18,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

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