Overview

DMRC Recruitment Delhi

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Customer Service Representative

Skill Set Required: 

  • Excellent written communication and email skills
  • Customer centric attitude
  • Typing speed >40 WPM
  • Basic understanding of android and smartphones
  • Familiar with North American and European culture.
  • Working experience in Order Management and technical support chat process is preferred
  • Basic understanding of customer service metrics like CSAT, Quality and AHT

Job Description:

  • Answer incoming chats and respond to customers emails
  • Determines requirements by working with customers
  • Provide a delightful experience to the customers by resolving their issues
  • Document all information according to standard operating procedures
  • Handle customer complaints respectfully and professionally
  •  Recognize, document, and alert the management team for trends in customer contacts
  •  Follow up with customers wherever  necessary

Qualification:

  • Any undergraduate or graduate can apply.

Timings:

  • Shift Timings : 8 hours rotational shift.
  • 5 days working week with 2 days rotational week off in the week.

Perks and Benefits
Perks and Benefits: 24,000 – 27,500 CTC per month. Other benefits like shift allowance, conveyance allowance will be extra. Health Insurance. Other Information: should have all relevant documents regarding education qualification and prior experience.
Interview Process (4 steps):

  • hr Round.
  • Client Round. Operations
  • Round. Final joining.
  • Regards
  • hr Team

Role Customer Success Associate
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment Type
Role Category Customer Success

Education
UG : Graduation Required

Job Type: Regular / Permanent

Salary: Up to ₹27,500.00 per month


Token Operator, Ticket Counter 

Job Description

• Achieve daily/weekly sales targets basis the floor average

• Highly skilled in convincing people to create sales from potential leads

• Handle and resolve customer complaints and ensure that they are heard and are engaged with our brand

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information to customers

• Process orders, forms, applications and requests

• Manage customers’ accounts and keep records o f customer interactions and transactions along with the details of inquiries, comments, complaints and the action taken

• Communicate, coordinate and work collaboratively with internal departments

• Follow up on customer interactions and provide feedback on the efficiency of the customer service process.

• Flexible to work on 6 days roster

Required Candidate profile

• Looking for dynamic & Proactive candidates for the post of Customer Support Executive (Voice, Non Voice, Email) For our fast growing Company (EyeMyEye.com).

• Good Knowledge of customer care/service technique.

• Graduation with at least 0-3 years of relevant work experience in handling customer service operations (Preferably Sales)

• Excellent verbal and written communications skills with the ability to work confidently and Ability to think logically and multitask along with good problem-solving skills

  • Education Qualification – 12th passed or above
  • Desired Qualification – Additional computer training or certification will be an asset
  • Experience with MS Office and data programs.
  • Experience with Google sheets including spreadsheets, doc etc.
  • Proven data entry work experience, as a Data Entry Operator or Office Clerk
  • Experience using office equipment, like fax machines and scanners.
  • Good typing speed and accuracy.
  • Excellent knowledge of correct spelling, grammar, and punctuation.
  • Attention to detail.
  • Familiarity with administrative duties.
  • Organization skills, with an ability to stay focused on assigned tasks.

Job Type: Full-time

Salary: ₹15,000.00 – ₹18,000.00 per month

Schedule:

  • Day shift

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:


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