Duties Responsibilities:

• Responsible for the successful operations of the Guest Relations Team
• Responsible for the entire lobby experience
• Owning various stages of the guest experience anddeveloping the team in these stages
• Provides welcome to all guests by manning the front door.
• Welcomes guests arriving at the hotel, offeringalternate check-in experiences including an elixir, traditional welcome andcleansing towel service. Facilitates the flow of guests through the check inprocess.
• Meets and collating feedback from all guests on departure no matter what time are they checking out
• Courtesy calls are made to all inhouse guests every day in the evening to check on their stay
• Assist any guests in need and unusual situations
• Personal greeting all VIPs inhouse, arriving anddeparting
• Ensures VIP program is followed strictly
• Responsible to exceed performance goals.
• Responsible to training the Guest Relations team onsoft skills as well as standard operating procedures
• Responsible for the Guest membership programme andensure that all guests who are members are appropriately recognized, meetingall standards
• Assists with the recruitment, selection anddevelopment of the team following the operational, financial, administrativephilosophies willing to become multi skilled and perform multi tasks
• Ensure the team and self are equipped withinformation concerning general area and/or giving directions to hotelfacilities, meeting rooms, or events held therein
• Assists in arranging and performing group andsatellite check ins
• Providing and coordinating hotel services andinformation to guests
• Collects feedback from guests during breakfast and while in guest areas and communicates itto the General Manager in a daily report. Each and every guest is covered in this report
• Informs guest complains immediately to GM and feeds it on the Glitch portal
• Ensures no guest leaves the hotel unhappy
• Ensures guests leaving happy are requested to fill up TRIP advisor and follow-ups with guests post departure to get comments on trip advisor/comment cards etc
• Maintain cleanliness, order and appropriate levelsin the lobby area including the elixir and towel station, botanicals, music and scent
• Ensure the stocking of the welcoming supplies
• Must be able to walk and stand for the majority of the workday. Length of time of these tasks may vary from day to day and task to task
• Assists FOM with operations if needed
• Performs assigned KRAs
• Must be able to exert well-paced ability to reachother departments of the hotel on a timely basis
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
• Talking and listening continuously in the processof communicating with guests, supervisors and subordinates
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filling cabinets, FAX machines, photocopiers, and other equipment as needed
• Must work in close association with the Chief Concierge and Front Office Manager.
• Provide other duties and services as assigned by the General Manager.

Contact No.8588943515 Join WhatsApp Drop CV, Resume

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