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Customer Service Representative
Job Description:
Answer incoming chats and respond to customers emails
Determines requirements by working with customers
Provide a delightful experience to the customers by resolving their issues
Document all information according to standard operating procedures
Handle customer complaints respectfully and professionally
Recognize, document, and alert the management team for trends in customer contacts
Follow up with customers wherever necessary
Roles and Responsibilities
Good Knowledge on the process, Develops and maintains process knowledge.
Understanding the process and coming up with new ideas to improve the process.
Seeks opportunity to improve knowledge and skills.
Office 365
Identifying the root cause of the errors and coming up with a plan.
Giving updates to the team.
Should be ready to take new responsibilities.
Raising and following up on incidents whenever required.
Reporting Skills (Excel and PowerPoint)
Should be flexible for a 24/7 availability, whenever needed.
Qualification:
Any undergraduate or graduate can apply.
Timings:
Shift Timings : 8 hours rotational shift.
5 days working week with 2 days rotational week off in the week.
Role Customer Success Associate
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment Type
Role Category Customer Success
Education
UG : Graduation Required
Job Type: Regular / Permanent
Salary: Up to ₹27,500.00 per month
Token Operator, Ticket Counter
Job Description
Achieve daily/weekly sales targets basis the floor average
Work with customers and internal stakeholders to translate business requirements into technical specifications
Develop automated and consolidated digital solutions for otherwise manual multi-platform processes
Collaborate with UX design team to conceptualize user experience, communicate high-level requirements
Brainstorm with product analysts who will be dedicated to your projects, to refine requirements and communicate these with the design and development teams
Follow up with clients to draw user insights and translate their feedback into improvements to the platform
Manage diverse features within the Atlas Platforms product line, including integrations with Atlas HR Systems, Mobile Apps, APIs Development, and Third-Party Integrations
Explain workflows and project plans to the development team and work with them to ensure a thorough understanding
Monitor competition, conduct ongoing research to understand advances made in the industry
Drive creative solutions for bugs, defects, and any technical issues
Develop UAT scripts and coordinate all aspects of release testing
Maintain product documentation
Collaborating with a globally diverse team, working in multiple time zones
About You
Bachelors degree in business, computer science or related fields
3 years experience handling Product projects in similar or related positions
Experience working on the design of Mobile Apps and APIs
5 years of experience in the translation of business visions and complex concepts into technical requirements, including previous roles as Business or Product Analyst
What We Value
Meticulous with detailing feature specs and handling complexity thoroughly
Experience in Customer Feedback, Feature Management and A/B Testing
Familiarity with cloud solutions preferably Microsoft Azure
Good understanding of Native as well as Hybrid Mobile App Platforms
Prior Experience in HR Management Systems is a plus
Experience working in Agile methodology
Understanding of front-end technologies like HTML, CSS, Javascript frameworks will be added advantages
Experience with enterprise SaaS or platform products that serve developers and business users
Familiar with API technologies and integration best practices (REST APIs, SOAP, Webhooks, SDKs, JavaScript, JSON), security authentication best practices (TLS/SSL, OAuth/Token Auth, API keys) is nice to have
Experience working closely with Engineering, Design and Business Operations to plan, build and launch product that create powerful consumer experiences
Job Type: Full-time
Salary: ₹15,000.00 – ₹18,000.00 per month
Schedule:
Day shift
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
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