HMR Recruitment 2022
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Customer Service Representative
- Answer incoming chats and respond to customers emails
- Determines requirements by working with customers
- Provide a delightful experience to the customers by resolving their issues
- Document all information according to standard operating procedures
- Handle customer complaints respectfully and professionally
- Recognize, document, and alert the management team for trends in customer contacts
- Follow up with customers wherever necessary
• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
• Graduate (Any Discipline)
• Freshers are eligible
- Shift Timings : 8 hours rotational shift.
- 5 days working week with 2 days rotational week off in the week.
Perks and Benefits
Perks and Benefits: 24,000 – 27,500 CTC per month. Other benefits like shift allowance, conveyance allowance will be extra. Health Insurance. Other Information: should have all relevant documents regarding education qualification and prior experience.
Interview Process (4 steps):
- hr Round.
- Client Round. Operations
- Round. Final joining.
- hr Team
Role Customer Success Associate
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Role Category Customer Success
UG : Graduation Required
Job Type: Regular / Permanent
Salary: Up to ₹27,500.00 per month
Token Operator, Ticket Counter
- Engage appropriate CLCS stakeholder while troubleshoot application and data issues.
- Be able to create/manage multiple workspaces spread across multiple locations/servers.
- Provide advanced level Support to attorneys over email and phone on Relativity and other Conduent’s review platforms.
- Generate complex reports via front end functionality
- Participate in internal communications to refine standard processes and reporting.
- Train client attorneys on various Review platforms like Relativity, OmniX, Viewpoint.
- Tiff/OCR documents on the fly and/or using other EDD tools
- Understanding of running complex searches, manage search indexes and create search term reports for clients.
- Run productions under minimum supervision.
- Act as the primary point of contact for clients and able to establish a strong business relationship with the clients.
- Ability to effectively log accurate time entries on multiple time tracking tools.
- Working knowledge of RSA tokens would be preferred.
- Hands on experience of ticketing tools like JIRA would be preferred.
- Enforce and adhere client procedures and protocols.
- Monitor matter communications (emails, meetings, calls).
- Escalate high risk, complex or problematic issues to Lead/Manager.
- Manage complex projects and work requests with consistent accuracy and completeness.
- Assume responsibility for quality and timeliness of all tasks delegated by Client Managers.
- Participate in meetings and on conference calls regarding current projects, updates and projections.
Roles and Responsibilities
*Candidate must have good knowledge of GDS like Galileo, Amadeus or Sabre.
*Excellent Communication skills to Issue, Reissue, refund & Cancel Airline Tickets on GDS/Amadeus or Galileo.
*Candidate must have ability to handle International Ticketing queries.
*Candidate must be from Travel background with 3+ years of experience in Ticketing.
*Salary No Bar for deserving Candidate.
*Candidate should be willing to work in flexible shifts.
Job Type: Full-time
Salary: ₹15,000.00 – ₹18,000.00 per month
- Day shift
- Higher Secondary(12th Pass) (Preferred)
- Managing, training, and providing overall guidance to the sales team of an assigned territory.
- Setting reasonable sales targets to be achieved by the sales team.
- Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.
- Collecting customer feedback and providing updates to senior management.
- Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.
- Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales
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