Overview

HMR Recruitment 2022

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Customer Service Representative

Job Description:

  • Answer incoming chats and respond to customers emails
  • Determines requirements by working with customers
  • Provide a delightful experience to the customers by resolving their issues
  • Document all information according to standard operating procedures
  • Handle customer complaints respectfully and professionally
  •  Recognize, document, and alert the management team for trends in customer contacts
  •  Follow up with customers wherever  necessary

Responsibilities
• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you
Minimum qualifications
• Graduate (Any Discipline)
• Freshers are eligible

Timings:

  • Shift Timings : 8 hours rotational shift.
  • 5 days working week with 2 days rotational week off in the week.

Perks and Benefits
Perks and Benefits: 24,000 – 27,500 CTC per month. Other benefits like shift allowance, conveyance allowance will be extra. Health Insurance. Other Information: should have all relevant documents regarding education qualification and prior experience.
Interview Process (4 steps):

  • hr Round.
  • Client Round. Operations
  • Round. Final joining.
  • Regards
  • hr Team

Role Customer Success Associate
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment Type
Role Category Customer Success

Education
UG : Graduation Required

Job Type: Regular / Permanent

Salary: Up to ₹27,500.00 per month


Token Operator, Ticket Counter 

Job Description

  • Engage appropriate CLCS stakeholder while troubleshoot application and data issues.
  • Be able to create/manage multiple workspaces spread across multiple locations/servers.
  • Provide advanced level Support to attorneys over email and phone on Relativity and other Conduent’s review platforms.
  • Generate complex reports via front end functionality
  • Participate in internal communications to refine standard processes and reporting.
  • Train client attorneys on various Review platforms like Relativity, OmniX, Viewpoint.
  • Tiff/OCR documents on the fly and/or using other EDD tools
  • Understanding of running complex searches, manage search indexes and create search term reports for clients.
  • Run productions under minimum supervision.
  • Act as the primary point of contact for clients and able to establish a strong business relationship with the clients.
  • Ability to effectively log accurate time entries on multiple time tracking tools.
  • Working knowledge of RSA tokens would be preferred.
  • Hands on experience of ticketing tools like JIRA would be preferred.
  • Enforce and adhere client procedures and protocols.
  • Monitor matter communications (emails, meetings, calls).
  • Escalate high risk, complex or problematic issues to Lead/Manager.
  • Manage complex projects and work requests with consistent accuracy and completeness.
  • Assume responsibility for quality and timeliness of all tasks delegated by Client Managers.
  • Participate in meetings and on conference calls regarding current projects, updates and projections.

Roles and Responsibilities

*Candidate must have good knowledge of GDS like Galileo, Amadeus or Sabre.

*Excellent Communication skills to Issue, Reissue, refund & Cancel Airline Tickets on GDS/Amadeus or Galileo.

*Candidate must have ability to handle International Ticketing queries.

*Candidate must be from Travel background with 3+ years of experience in Ticketing.

*Salary No Bar for deserving Candidate.

*Candidate should be willing to work in flexible shifts.

Job Type: Full-time

Salary: ₹15,000.00 – ₹18,000.00 per month

Schedule:

  • Day shift

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience: 0-5


Job description

  • Managing, training, and providing overall guidance to the sales team of an assigned territory.
  • Setting reasonable sales targets to be achieved by the sales team.
  • Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.
  • Collecting customer feedback and providing updates to senior management.
  • Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.
  • Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales
Data Entry / MIS
IT Services & Consulting
Full Time, Permanent
Back Office

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