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Customer Service
Job Description:
Answer incoming chats and respond to customers emails
Determines requirements by working with customers
Provide a delightful experience to the customers by resolving their issues
Document all information according to standard operating procedures
Handle customer complaints respectfully and professionally
Recognize, document, and alert the management team for trends in customer contacts
Follow up with customers wherever necessary
Responsibilities
• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
• Graduate (Any Discipline)
• Freshers are eligible
Timings:
Shift Timings : 8 hours rotational shift.
5 days working week with 2 days rotational week off in the week.
Perks and Benefits
Perks and Benefits: 24,000 – 27,500 CTC per month. Other benefits like shift allowance, conveyance allowance will be extra. Health Insurance. Other Information: should have all relevant documents regarding education qualification and prior experience.
Interview Process (4 steps):
hr Round.
Client Round. Operations
Round. Final joining.
Regards
hr Team
Role Customer Success Associate
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment Type
Role Category Customer Success