Jaipur Metro Recruitment

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Customer Service Representative

Job Description:

  • Answer incoming chats and respond to customers emails
  • Determines requirements by working with customers
  • Provide a delightful experience to the customers by resolving their issues
  • Document all information according to standard operating procedures
  • Handle customer complaints respectfully and professionally
  •  Recognize, document, and alert the management team for trends in customer contacts
  •  Follow up with customers wherever  necessary

Roles and Responsibilities

  • Good Knowledge on the process, Develops and maintains process knowledge.
  • Understanding the process and coming up with new ideas to improve the process.
  • Seeks opportunity to improve knowledge and skills.
  • Office 365
  • Identifying the root cause of the errors and coming up with a plan.
  • Giving updates to the team.
  • Should be ready to take new responsibilities.
  • Raising and following up on incidents whenever required.
  • Reporting Skills (Excel and PowerPoint)
  • Should be flexible for a 24/7 availability, whenever needed.


  • Any undergraduate or graduate can apply.


  • Shift Timings : 8 hours rotational shift.
  • 5 days working week with 2 days rotational week off in the week.

Role Customer Success Associate
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment Type
Role Category Customer Success

UG : Graduation Required

Job Type: Regular / Permanent

Salary: Up to ₹27,500.00 per month

Token Operator, Ticket Counter 

Job Description

  • Achieve daily/weekly sales targets basis the floor average
  • Work with customers and internal stakeholders to translate business requirements into technical specifications
  • Develop automated and consolidated digital solutions for otherwise manual multi-platform processes
  • Collaborate with UX design team to conceptualize user experience, communicate high-level requirements
  • Brainstorm with product analysts who will be dedicated to your projects, to refine requirements and communicate these with the design and development teams
  • Follow up with clients to draw user insights and translate their feedback into improvements to the platform
  • Manage diverse features within the Atlas Platforms product line, including integrations with Atlas HR Systems, Mobile Apps, APIs Development, and Third-Party Integrations
  • Explain workflows and project plans to the development team and work with them to ensure a thorough understanding
  • Monitor competition, conduct ongoing research to understand advances made in the industry
  • Drive creative solutions for bugs, defects, and any technical issues
  • Develop UAT scripts and coordinate all aspects of release testing
  • Maintain product documentation
  • Collaborating with a globally diverse team, working in multiple time zones

About You

  • Bachelors degree in business, computer science or related fields
  • 3 years experience handling Product projects in similar or related positions
  • Experience working on the design of Mobile Apps and APIs
  • 5 years of experience in the translation of business visions and complex concepts into technical requirements, including previous roles as Business or Product Analyst

What We Value

  • Meticulous with detailing feature specs and handling complexity thoroughly
  • Experience in Customer Feedback, Feature Management and A/B Testing
  • Familiarity with cloud solutions preferably Microsoft Azure
  • Good understanding of Native as well as Hybrid Mobile App Platforms
  • Prior Experience in HR Management Systems is a plus
  • Experience working in Agile methodology
  • Understanding of front-end technologies like HTML, CSS, Javascript frameworks will be added advantages
  • Experience with enterprise SaaS or platform products that serve developers and business users
  • Familiar with API technologies and integration best practices (REST APIs, SOAP, Webhooks, SDKs, JavaScript, JSON), security authentication best practices (TLS/SSL, OAuth/Token Auth, API keys) is nice to have
  • Experience working closely with Engineering, Design and Business Operations to plan, build and launch product that create powerful consumer experiences

Job Type: Full-time

Salary: ₹15,000.00 – ₹18,000.00 per month


  • Day shift


  • Higher Secondary(12th Pass) (Preferred)


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Data Entry / MIS
IT Services & Consulting
Full Time, Permanent
Back Office

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