Overview
Metro Jobs Kanpur
Job description
The person should be freshers. Should have Understanding of Airline/Aviation/ Travel industry. Metro Jobs
Should have knowledge of Travel B2B market or any of Metro.
You will be team member , will responsible for handling of Group Queries (both domestic and International).
Will need to reply Flight and Fare Enquiries emails.
Handling Group Ticketing and Refunds/re-booking of tickets.
Handling airlines ticket booking mails from customers.
Handling cases (Query / Request / Complaint / Appreciations).
Dealing with various internal departments/ airlines.
Offering alternative flight fare solutions where appropriate with the objective of retaining customer’s business.
Communicating with customers using web-based tools and demonstrates the associated proficiency writing/grammar and hence are able to write concise and clear emails and letters.
Making recommendations according to customer need and complaints.
Maintaining reports in excel.
Performing other duties as assigned by management.
Should have knowledge of Travel B2B market or any of Metro.
You will be team member , will responsible for handling of Group Queries (both domestic and International).
Will need to reply Flight and Fare Enquiries emails.
Handling Group Ticketing and Refunds/re-booking of tickets.
Handling airlines ticket booking mails from customers.
Handling cases (Query / Request / Complaint / Appreciations).
Dealing with various internal departments/ airlines.
Offering alternative flight fare solutions where appropriate with the objective of retaining customer’s business.
Communicating with customers using web-based tools and demonstrates the associated proficiency writing/grammar and hence are able to write concise and clear emails and letters.
Making recommendations according to customer need and complaints.
Maintaining reports in excel.
Performing other duties as assigned by management.
Ticketing & Reservation Executive
Travel & Tourism
Aviation & Aerospace
Full Time, Permanent
Flight & Airport Operations
Contact No.8588943515 Join WhatsApp Drop CV, Resume
Job description
Brief Role
Providing customer support through Voice/ E- Mail/ Chat Support
Helping customer by solving their problems and issues
Additional Information
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Associate/ Senior Associate
Desired Candidate Profile
Candidate should have good communication skills
Should have decision making ability
Should be flexible to work in rotational shifts
Education-
Any Graduate
Providing customer support through Voice/ E- Mail/ Chat Support
Helping customer by solving their problems and issues
Additional Information
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Associate/ Senior Associate
Desired Candidate Profile
Candidate should have good communication skills
Should have decision making ability
Should be flexible to work in rotational shifts
Education-
Any Graduate
Full Time, Permanent
Voice / Blended
Contact No.8588943515 Join WhatsApp Drop CV, Resume
Station Controller job
Responsibilities:
- Providing training to Station staff like Station Controllers, EFOs, Ticketing Staff
- Preparation of initial and refresher training plans for different category of staff
- Preparation of PPTs and writing of training material
- Ensure quality training is provided to the station staff as per job requirements
- Liaise with Station Master for preparation of training plan considering daily operational and other duties efficiently
- Ensuring that competency management assessments are revalidated before expiry
- Ensuring training and monitoring requirements of all staff pertaining to station staff are timely met with
- Able to provide training to other category of staff like TO, TA, whenever required
- Able to work as a Training coordinator with other departmental trainers
Qualifications:
- Technical Diploma holder / BE or B. Tech (any engineering stream) with 3 Year of relevant
- experience or
- Graduate in any stream with an experience of 3 years of as trainer in any industry
- Has technical understanding and experience
- Has strong oral and written communication skills
- Must possess operational computer skills specially MS Office
Full Time, Permanent
Flight & Airport Operations
Contact No.8588943515 Join WhatsApp Drop CV, Resume
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