Microsoft Jobs Gurgaon
Customer Service Executive
Speaking to the customer and provide solutions to the problems
Maintain records in the System. Microsoft Jobs
Freshers and Experienced both can apply
Must have Fluent in English
Minimum Graduate / Undergraduate with experience
Required Candidate profile12th Pass
Good Communication Skills in English
Fresher Exp both can apply
Customer Success, Service & Operations – Other
We are looking for a Service Sales Executive/Engineer which will be reporting to the Service Sales Manager, on behalf of our client which is a well known Multinational Elevator Company. This position will serve as the link between the organization and the customer.
The Service Sales Executive/Engineer is accountable for reporting and providing solutions to the technical problems of the clients.
Below are the main responsibilities for this role.
1. Identify the key markets and customers and evaluates the potential for services sales. Accordingly, propose tactics to generate and develop service sales.
2. Develop strong relationship with clients.
3. Responsible in getting new maintenance contracts and secure existing contracts.
4. Review and document soon- to -be expired contracts for renewal process.
5. Prepare quotations according to customers enquiry for maintenance, parts and repairs.
6. To work with a team of service engineers and technicians to manage service sales fulfillment.
7. Manage assigned sales territory and successfully meets or exceed the target budget.
8. Monitor financial status of his/assigned territory. ( ex. Outstanding payment )
9. Any other duties assigned by the Management.