Overview

Microsoft Jobs Mumbai

Designation

Customer Support Customer Service

Role

This role entails assisting customers by providing L1 technical troubleshooting and product support in a contact center environment involving Calls, E-mails, and Chats. The associate should be able to gather customer requirements on the products sought, and provide a customized solution to the customer. Microsoft Jobs

Responsibility

  • To provide quality customer support and L1 technical troubleshooting services via Calls, E-mails, and Chats
  • Answer incoming calls, e-mails, and chats while responding to customer’s queries or issues
  • Provide product and service information to customers with focus on First Time Resolution
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls, email, and chat to appropriate resources
  • Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable

Essential

  • A bachelors degree from a reputed university (for permanent post) or undergoing graduation studies (for contractual position)
  • Minimum 6 months of work experience in an international contact/call center environment, preferably US client
  • Superior listening, verbal, and written communication skills
  • Excellent Typing Skills (25-30 wpm or better) with good accuracy (90% and above)
  • Should be willing to stretch the work hours, as and when required, as per client requirement
  • Open for Noida location and night shifts

Desirable

  • A clear and neutral accent without any mother tongue influence (MTI)
  • Confident and pleasing personality
  • Experience in a technical troubleshooting process (preferred, not mandatory)
  • Computer Savvy and proficient in relevant computer applications
  • Knowledge of customer service practices and principles

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Non Tech Support – Non Voice
BPO / Call Centre
Customer Success, Service & Operations
Full Time, Permanent
Non Voice
Free Apply Now.