Samsung Jobs Lucknow
Customer Support Customer Service
Role
This role entails assisting customers by providing L1 technical troubleshooting and product support in a contact center environment involving Calls, E-mails, and Chats. The associate should be able to gather customer requirements on the products sought, and provide a customized solution to the customer. Samsung Jobs
Key Responsibilities:
1. Onboard enterprise customers for solutions delivered by Masters India
2. Support ongoing or new integration projects undertaken for enterprise customers.
3. Maintain highest standards of customer support to be provided
4. Follow up for resolution with DEV/QA team on the issues raised by the customer.
5. Continuous customer success approach with zero attrition to be ensured.
6. Resolving customer queries related to the product (E-invoice and E-way bills).
7. Completing tasks assigned by the reporting manager.
Qualifications
Required Skills:
1) Should have highly developed all round interpersonal skills.
2) Organized, Multi tasking, Tracking on client mails/tasks and reverting them on time.
3) Should be able to work in a cross-functional environment.
4) Should have knowledge in MS Excel, power point, MS Word.
5) Prefer any experience in Product Presentation, Demo, product manual creation.
6) Excellent communication, customer facing and negotiation skills.
7) service oriented with a positive, well-motivated attitude.
Interested Candidate 8588943515 WhatsApp Drop CV.
Full Job Description
We are seeking a driven, self-motivated sales executive and back office to join our growing organization. In this position, you will be responsible for pursuing sales opportunities through traditional channels and by utilizing new technology and communication software to reach new prospects. Strong interpersonal skills and a customer-focused approach are a must.
Responsibilities:
The above will be during the initial Coaching or Training period, which will be determined and informed to them. Post the training period and basis the evaluation and decision we will modify the Role and Responsibilities from a Target and Ask perspective for them to Drive and work independently.
Requirements:
Job Types: Full-time, Regular / Permanent
Salary: From ₹15,000.00 per month
Schedule:
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