Ticketing Executive Jobs Kolkata

Kolkata Metro Recruitment Embark on an thrilling journey with Kolkata Metro Recruitment 2024, where chances await as a Ticketing Executive, Token Operator, or Customer Support personnel. Join an active team dedicated to providing efficient and safe transportation amenities to millions. Even if you are navigating the tracks, managing communications, or assisting passengers, each role-plays a vital part in shaping Kolkata metro knowledge. Take the next step in your vocation with us and donate to the heartbeat of India’s capital city.  Ticketing Executive Jobs

Key Responsibilities

Ticket Sales Management:- Oversee and process ticket sales for events, ensuring accurate and timely issuance of tickets.

Customer Service: Provide exceptional customer service by handling inquiries, resolving issues, and offering assistance to customers regarding ticket purchases, event details, and seating arrangements.

System Management: Operate and maintain the ticketing system, ensuring accurate data entry, updates, and troubleshooting any technical issues.

Financial Transactions-

Handle payment processing, refunds, and exchanges, ensuring all financial transactions are conducted accurately and securely.

Reporting: Generate and analyze sales reports, providing insights and recommendations to improve ticket sales strategies and customer satisfaction.

Event Coordination: Collaborate with event organizers, marketing teams, and other departments to coordinate ticketing requirements and ensure a seamless event experience.

Compliance and Policies –

Adhere to company policies, industry regulations, and data protection laws related to ticketing and customer information.

Marketing Support: Assist in the development and implementation of marketing strategies to promote ticket sales, including promotions, discounts, and special offers.

Customer Database Management: Maintain and update customer databases, ensuring accuracy and confidentiality of customer information.

Training and Development: Train and mentor junior staff members, ensuring they are well-versed in ticketing procedures and customer service standards. Kolkata  Metro Recruitment 2024

Qualifications

• Education: Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred.
• Experience: Previous experience in ticketing, customer service, or event management is highly desirable.
• Technical Skills: Proficiency in ticketing software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Communication Skills: Excellent verbal and written communication skills with a strong customer-focused approach.
• Organizational Skills: Strong organizational and multitasking abilities, with keen attention to detail.
• Problem-Solving: Ability to handle and resolve customer issues effectively and efficiently.
• Team Player: Collaborative attitude with the ability to work well in a team environment.
• Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays, as required by event schedules.

Working Conditions

Office environment with frequent use of computer and telephone.

Occasional travel may be required for on-site event management.

May involve standing for extended periods during events.

How to Apply

Interested candidates should submit their resume and cover letter to @Whatsapp 8744839822 (help 24/7)

The Ticketing Executive, Token Operator, is responsible for managing and overseeing all ticketing operations within the organization. This role involves processing and managing ticket sales, providing excellent customer service, handling inquiries, and ensuring smooth and efficient ticketing processes. The ideal candidate should have strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. Kolkata Metro Recruitment