Het Hired Yatra we pride ourselves on delivering top-notch service to our clients. Our team is dedicated to providing an exceptional customer experience, ensuring satisfaction and loyalty. As we continue to grow, we are looking for enthusiastic and service-oriented individuals to join our customer service team. Yatra Job Vacancies
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring that our customers receive the highest level of service. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping others. Job Openings in India
Customer Interaction:
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Provide accurate information about our products and services.
go Assist customers with placing orders, tracking shipments, and processing returns.
Problem Resolution:
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Escalate complex issues to senior staff or appropriate departments when necessary.
Maintain a positive and empathetic attitude toward customers at all times.
Documentation and Reporting:
Document all customer interactions and transactions, recording details of inquiries, complaints, and comments.
Generate reports on customer feedback, product issues, and service improvements.
Maintain up-to-date knowledge of company policies and procedures.
Team Collaboration:
Work closely with team members to meet or exceed customer service targets.
Share insights and feedback with colleagues to improve overall service quality.
Participate in training sessions and team meetings to stay informed about new products and policies.
Requirements:
Education: High school diploma or equivalent; a college degree is a plus.
Experience: Previous customer service experience is preferred.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to multitask, prioritize, and manage time effectively.
Attributes:
A positive attitude and a desire to help others.
Patience and the ability to remain calm under pressure.
A team player with a collaborative approach to work.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for career advancement and professional development.
A supportive and inclusive work environment.
Join our team and help us continue to provide outstanding service to our valued customers.
» Interested candidate Drop Resume 8588943515 to WhatsApp?
Location: All India
Keywords: Customer Service Representative, Customer Support, Client Service, Problem Resolution, Customer Interaction, Customer Care, Call Center, Yatra Help Desk, Customer Experience, Service Excellence.
If you are passionate about customer service and looking for an exciting opportunity to grow your career, we would love to hear from you. Please submit your resume @Whatsapp No. 8588943514 Call and a cover letter detailing your experience and why you would be a great fit for this role! Job Openings in India
